Frequently Asked Questions

Shipping and Delivery

All of our stock orders are dispatched by Royal Mail.
See below for a summary of delivery charges on stock orders.

Click & Collect FREE
Standard Delivery (2-3 days) £3.95
Express Delivery (1-2 days) £4.95
Europe £9.95
Rest of World £14.95



Store Opening

The Store is open on match days only.



Returns and Exchanges

You may return any item within 14 days of delivery in its unworn, unused condition and original packaging for a full refund of the price you paid for the item.    Please note any shipping costs incurred will not be refunded.
We are unable to accept returns of any personalised or customised products, except in the case of a manufacturing fault.
You can return an item by post or at The Bay..

To return an item by Post
Please ensure the item is suitably wrapped and you enclose your returns receipt in the parcel.   If you do not have this then please provide customer order details and reason for return on a letter for identification purposes.   

Post your return items to:-

Retail Returns - Nottingham Rugby
Meadow House
Meadow Lane

For your protection we recommend goods are returned using a recorded delivery service as we cannot be held responsible for goods not received.
Please allow up to 14 working days for this return to be processed.

Please note that we will not be able to exchange an item purchased online. Customers can obtain a replacement item quicker by placing a new order and returning the original item/order for a full refund.

In exceptional circumstances where a faulty or incorrect item is received then we will exchange this for you. (subject to stock and availability)



Visit Us

Nottingham Rugby,
The Bay
1 Holme Road
West Bridgford

Tel: 0115 907 0070

Fax: 0115 907 0079

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